La supervision au Service de la société – L’effet triple S Quelques synthèses de nos intervenants (2)

La supervision in Estonia :INDIVIDUAL SUPERVISION FOR EMPLOYEES

in Estonian Unemployment Insurance Fund , Piret Bristol , administrateur ANSE

Membre du Conseil d’administration de l’ANSE et du conseil d’administration de l’Association Estonienne de supervision et de coaching, Piret BRISTOL a animé lors du colloque PSF du 22 mars dernier, un atelier qui rend compte du process qu’elle a mis en place pour superviser individuellement les intervenants dans un organisme d’assurance chômage Estonien. Ce process est repris ci-dessous dans ses grandes lignes :

REGULAR SUPERVISION in Unemployment Insurance Fund

• started systemically in October 2012 and is still in action,
• supervision service is ordered inside state tender system,
• is available for all specialists at different positions,
• is provided in the local bureaus all over Estonia as much as possible,
• employees can choose the supervisor they prefer to work with every supervision process is and can last approximately from 3 to 12 sessions,
• supervision approach is chosen according to the need of every client.

Individual supervision of a specialist – Case

• Continuous tiredness and fear of burning out,
• Cannot say NO and assert herself,.
• Works constantly over hours,,
• Problems with a line manager,
• Having difficulties with accepting regulations and limits of the organization

Supervisor can consider some factors when selecting methods and techniques:

• the developmental level of the supervisée,
  his or her learning style and prior experience with a variety of techniques,
• the supervisor comfort level, experience as a supervisor,
• theoretical model,
• goals for supervisions,
• the learning needs of the supervisée.

(Liddle, Becker, & Diamond 1997)

Supervisory roles

• Monitor/evaluator,
• Advisor/instructor,
• Model,
• Consultant,
• Support/share .

Supervisee

• Is having high level of self-reflection skills and emotional intelligence,
• Is having high motivation to improve her work life quality.

Photo : Carte de l’implantation de l’ANSE